Privacy Policy for The Craig Groups

Effective Date: 10/28/25

The Craig Groups is committed to maintaining the confidence and trust of our current and future clients. The following is a summary of the https://craigservicegroup.net/ Privacy Policy. You have the right to know our practices regarding the information we collect and how we use it when you visit our website.

This Privacy Policy applies solely to https://craigservicegroup.net/, which is operated by The Craig Groups. Other websites that are linked to or from may have different policies; therefore, we encourage visitors to be aware when leaving our site to read the privacy statements of those web sites. The Craig Groups is not responsible for the privacy practices or the content of such web sites.

 

The Craig Groups will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.

By submitting our contact form and signing up for texts, you consent to receive text messages from The Craig Groups at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

Information Collection and Use

The Craig Groups collects several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving these communications by following the unsubscribe link or contacting us directly.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This may include IP address, browser type, browser version, pages visited, date and time of your visit, time spent on pages, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar technologies to track activity and improve our Service. You can instruct your browser to refuse cookies, but this may affect some website functionality.

Examples of Cookies we might use:
• Session Cookies to operate our Service
• Preference Cookies to remember your settings
• Security Cookies for protection purposes

Use of Data

The Craig Groups uses collected data to:

• Provide and maintain our Service
• Notify you about updates
• Enable participation in interactive features
• Provide customer support
• Improve our Service through analysis
• Monitor usage and performance
• Detect, prevent, and address technical issues
• Provide you with offers and information related to our services

Legal Basis Under GDPR

If you are located in the European Economic Area (EEA), The Craig Groups may process your data under the following bases:
• Performance of a contract
• Your consent
• Legitimate business interests not overridden by your rights
• Compliance with legal obligations

Retention of Data

The Craig Groups will retain your data only as long as necessary for business and legal purposes. Usage Data may be retained for internal analysis or law compliance.

Transfer of Data

Your information may be transferred to and maintained on computers outside your region. By submitting your data, you consent to this transfer, provided adequate protections are in place.

Disclosure of Data

Business Transactions

If The Craig Groups is involved in a merger or acquisition, your data may be transferred with notice provided.

Legal Requirements

We may disclose your data if required to:
• Comply with law or legal process
• Protect The Craig Groups’ rights or property
• Prevent wrongdoing related to the Service
• Protect user safety or the public

Security of Data

We use commercially acceptable means to protect your Personal Data, but no online transmission or storage is entirely secure.

“Do Not Track” Signals

Our Service does not support “Do Not Track” (DNT) browser signals at this time. You may configure your browser settings as desired.

Your GDPR Rights

EEA residents have the right to:
• Access, update, or delete their data
• Correct inaccuracies
• Object to or restrict processing
• Request data portability
• Withdraw consent

Please contact us for such requests. You may also file complaints with your local Data Protection Authority.

Payments

If we offer paid services, we use verified third-party processors following PCI-DSS security standards. Your payment details are never stored by The Craig Groups.

Children’s Privacy

Our Service is not directed toward individuals under 18. We do not knowingly collect data from minors. If discovered, such information will be deleted promptly.

Jurisdiction

The Services are controlled and operated by us from the United States, are not targeted towards any customers located outside of the United States, and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. We do not represent or warrant that the Services, or any part of the Services, are appropriate or available for use in any particular jurisdiction. Those who choose to access the Services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules, and regulations. We may limit the Services’ availability, in whole or in part, to any person, geographic area, or jurisdiction we choose, at any time and in our sole discretion.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Please review it regularly for any updates.

Contact Us

If you have any questions, concerns, or feel that The Craig Groups is not abiding by this Privacy Policy or your dealings with this site, you should contact us immediately via telephone or via email at info@craigservicegroup.net/ and we will do our best to respond to your inquiry promptly.

Email: info@craigservicegroup.net/

Website: https://craigservicegroup.net/